Destinations & villas: Select an area to view holiday villas
- Canary Islands
Except where otherwise specified, we, Vintage Spain Ltd ("Vintage Travel", "we", "us" and "our" in these booking conditions) acts only as agent for the owners ("owner(s)") of the properties ("property" or "properties") and providers of the other services featured in our brochure or on our website (owners and other service providers together and individually referred to as "service provider(s)" in these booking conditions).
For all arrangements, your contract will be with the service provider of the arrangements in question. When making your booking we will arrange for you to enter into a contract with the applicable service provider. Your booking with us is subject to these booking conditions and the specific terms and conditions of the relevant service provider you contract with and you are advised to read both carefully prior to booking. The service provider's terms and conditions may limit and/or exclude their liability to you. Copies of applicable conditions are available on request from us.
Where there is any difference between these booking conditions and the relevant service provider's terms, the service provider's terms will vary these booking conditions. We do not sell or offer for sale any "packages" or act as an "organiser" within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking you may make.
However, where your booking includes a flight, this may constitute a 'Flight-Plus' for the purposes of the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012. In this case, we are the Flight-Plus Arranger, and your booking will be protected by our ATOL, but we are still acting as agent for all the services providers making up your Flight-Plus. See clause 18 for further information.
References to service providers in these booking conditions include the airline and any aircraft charterer, ATOL holder (other than Vintage Travel) or other intermediary and references to services includes flights where appropriate.
In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires.
By making a booking with us, you agree that:
1. Your holiday confirmation and contract
Your booking is confirmed and a contract between you and the service provider will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.All contracts are governed by English law unless the service provider requires that your contract with them is governed by the law of the country where their property is located or service provided. In the event that you have any dispute with any service provider, you will generally be able to ask the Courts of England and Wales to deal with this (or Scotland or Northern Ireland if you are resident in either of these countries). If you have any dispute with Vintage Travel in respect of any booking or which concerns our actions as agent (and not the acts or omissions of the service provider or the property or other services themselves), we both agree this will be dealt with by the Courts of England and Wales only (unless dealt with by arbitration as set out below).
2. The holiday price
The prices shown on this website and in our brochures are believed correct at time of going to press / publication on our website. We / service providers reserve the right to amend prices during the year and to correct errors in brochures and website prices when we / service providers become aware of them. Once a contract comes into existence, the price will not change except as set out below. The price is payable in accordance with the booking procedures on this website and in our brochures. Property prices will not change after confirmation. The price of other services may be subject to increase in accordance with the service provider's terms. We will advise you as soon as possible if we are notified of any increase.
Currency Payments: If you are paying us in a currency other than sterling, your invoice may be subject to a currency exchange rate fluctuation and/or international bank charges. You remain fully responsible for paying any and all international bank charges by either the remitting bank or the receiving bank.
In order to make a booking, you must pay a deposit of £75 per person (based on the full capacity of the property) or 20% of the total property rental, whichever is the greater, (or such other amount as specified by the applicable service provider) unless booking on or after the final balance due date (usually 10 weeks before the rental start date but as advised at the time of booking and shown on your Holiday Confirmation) in which case you must pay the full cost of the property rental at the time of booking.
You must in addition pay the applicable deposit for any other services booked unless you book them on or after balance due date or full payment is required at the time of booking, in which case full payment must be made at the time of booking.
4. The balance
Balance due date(s) are shown on your Holiday Confirmation. No reminders will be sent. You must pay the final balance of all services booked by the final balance due date. If you fail to pay by the balance due date, you will be in breach of your contract and we will notify the service provider who may cancel your booking and charge the cancellation fees set out in their booking conditions.
5. Special requests
If you have any special requests (for example dietary requirements or cots), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
6. Cancellation of accommodation by you
Your cancellation or alteration request must be made in writing and will only be effective when received by us. Cancellations can only be accepted in accordance with the terms and conditions of the service provider. Most of the service providers adopt the following cancellation charges policy:
Period before departure cancellation is made
% of total booking price
Up to 42 days prior to departure
43 - 63 days prior to departure
64 - 85 days prior to departure
More than 85 days prior to departure
If an owner’s policy differs from the above you will be informed that the time of booking.
7. Amendments to accommodation by You
Amendments can only be accepted in accordance with the terms and conditions of the service provider. Should you wish to make an addition or amendment to your reservation after your original invoice has been sent we reserve the right to impose a £20 fee per amendment request to cover the administration costs involved in re-invoicing for any subsequent changes. Any amendment requested within ten weeks of the start of your holiday will incur a £30 admin fee and within seven days of departure £35 per amendment request where the amendment can be made. Any charges payable to the property owner or other service provider will of course be payable in addition to our administration charges for all amendment and cancellation requests. These charges may be as much as100% of the cost of the arrangements and will normally increase closer to the date of departure.
8. Amendments & Cancellations to transport arrangements
When we book flights, ferries or car hire on your behalf, you are bound by the operator's own terms and conditions. These terms set out the charges payable and applicable procedure in the event that you want to change or cancel your booking.
Note: Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking.
9. Alteration and cancellation by service providers
Service providers generally reserve the right to cancel or alter your booking in accordance with their applicable terms. It is very unlikely that any changes to your property booking will be made; however, circumstances may mean that your confirmed property cannot be provided for the booked holiday dates. In this case, the owner and we as agents will endeavour to offer the same property at a different time acceptable to you or an alternative property of a comparable standard.
Where the owner is able to do so, you will usually have the choice of:
The owner will provide a full refund if alternative holiday dates or a suitable alternative property acceptable to you cannot be offered.
If your property booking is cancelled in the above circumstances, you are not automatically entitled to cancel or alter (without paying any applicable cancellation or other charges) any other service booked in connection with the property.
Other services may be altered or cancelled by the service provider in accordance with their applicable terms. Flights may be altered or cancelled by the airline or charterer, or other intermediary. We will notify you as soon as we become aware of any material alteration or cancellation. The cancellation or alteration of any services booked in connection with your property does not entitle you to cancel or alter your property booking without paying any applicable cancellation or other charges.Since we are acting as an agent, we are not liable for any expenses or losses which you incur as a result of any cancellation or alteration of any booking by your service provider and you will need to pursue these with the service provider concerned.
10. Our responsibility for your booking
a) As set out above, except for where otherwise expressly stated by us, we act only as agent and your contract is with the relevant service provider(s) of your confirmed property / other services. Accordingly, we are not liable for the act(s) or default(s) of service providers or for the performance or non-performance of their contractual obligations.
b) As agent, our responsibilities are limited to making your booking in accordance with your instructions. In the event of our failing to do so or your otherwise proving liability on our part (on whatever basis), our maximum liability is limited to twice the commission we are entitled to in relation to the services concerned in the event of your suffering loss or damage as a result (other than personal injury - see below).
c)In certain limited circumstances, we may be named on your confirmation invoice as the service provider of the arrangements you have booked and shall be contractually responsible to you for the provision of the services for which we are acting as service provider.
In these circumstances, we have a duty to select the suppliers of the services for which we are acting as service provider with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused.
Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
Furthermore, we will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
d) Neither we nor any service provider will be liable where the performance or prompt performance of any obligation(s) is prevented or affected by or you otherwise suffer any expense, loss or damage of any description as a result of any event which we or the service provider concerned, as applicable, could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) terrorist activity, industrial dispute, civil unrest, natural or nuclear disaster, war, adverse weather conditions, fire, flood, closure, restriction or disruption of airspace or any airport, port or other transport hub and all similar events and circumstances.
e)If you suffer death, bodily injury or illness, we can only accept responsibility where caused by the negligent acts and/or omissions of our employees whilst acting within the course of their employment.
f) Entirely without prejudice to the remainder of these booking conditions, in the event of our being found liable in respect of any contracted services on any basis, we are entitled to rely on all available limitations and exclusions of liability including, but not limited to those set out in Regulation 15 of the Package Travel, Package Holidays and Package Tours Regulations 1992.
We are further entitled to rely on all limitations and exclusions of liability available to sea or rail carriers under international convention and/ or EU Regulation (including the Athens convention relating to the carriage of passengers and their luggage by sea 1974 (as amended by the 2002 protocol), EC Regulation 392/2009 and COTIF, (the Convention on International Travel by Rail) as if we were the carrier, where ferry or Eurotunnel services are concerned on the same basis as if the service concerned was a flight.
g) Where you book travel arrangements through us, the terms and conditions of the companies who provide your transport will apply to your contract. These conditions may contain terms which affect your right to bring a claim or to compensation. You should ask for copies of the relevant conditions from our offices. We regret we cannot provide any assistance in the event of any flight delay.
h) In our capacity as agent, we will do our reasonable best to assist you with any problems which arise with your property or other services booked through us but we shall have no further liability to you.
11. Problems during your holiday
If there are any problems with your property or any other services booked through us during your holiday then you must follow this procedure:
Allow sufficient time for the representative/agent and service provider to deal with the problem and bear in mind that this can take longer in some foreign countries. Unfortunately some problems such as those arising from the climate (water shortage, storm damage etc) are beyond the control of service providers /ourselves. Whilst we cannot be liable for these problems, we will do our best to help.
The requirements of the above procedure have legal force. If you do not follow the above procedure then we / the service providers will rely on that failure where any subsequent complaint is made or claim brought against us and/or any service provider. Wherever possible notify complaints or claims to us within 28 days of your return from holiday.
An investigation whilst the facts are fresh may help us to achieve an early resolution. Whilst we will be happy to liaise between you and the service provider in relation to any complaints you have, in no circumstances shall we be liable for any refunds and/or compensation in settlement of any complaint or otherwise. The resolution of any complaint is the responsibility of the service provider in question, and as agent we cannot accept any liability in this respect.
12. Conduct and behaviour
It is your responsibility to take good care of the property and its grounds and avoid causing nuisance to others. If your conduct affects our relations with any of our service providers, we will hold you liable for any costs or losses resulting from your actions. Where any damage or loss is caused to the property or its contents during your stay, you agree to our taking payment on the owner's behalf for such damage or loss directly from your credit or debit card up to a value of £600 where the owner requests us to do so. This agreement to our debiting your card does not limit your liability for damage or loss to this amount and owners reserve the right to claim the full value of the damage or loss from you.
Service providers reserve the right, at their reasonable discretion, to terminate your access to the property or other services immediately if, in their opinion, your actions cause or are likely to cause damage to any property or danger or distress to any third party. Should this happen then no refunds will be payable for any unused part(s) of the service(s) booked through us. Furthermore we and service providers will not be liable for any additional costs incurred by you due to any such action.
On leaving the property after your stay the property must be left clean and tidy, with dishes washed and put away / dishwasher and all rubbish cleared. If the property is left in a dirty state you will be invoiced for extra cleaning at the rate of £20 per hour.
If any dispute arises between you and Vintage Travel relating to our obligations as set out in these booking conditions (as opposed to the obligations of any service provider) which we cannot resolve with you, you may refer the matter to a court of law or we can attempt to settle the dispute under the ABTA arbitration scheme which though devised by arrangement with ABTA, is administered quite independently.
The scheme can however deal with compensation claims which include an element of minor injury or illness subject to limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday.
Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Unless the service provider is also a member of ABTA, only disputes relating to our actions as agent or concerning any booking of a flight made with us can be dealt with by the arbitration scheme or mediation procedure and not complaints about the property or other services themselves or the acts/ omissions of the service provider.
14. Airlines and Flights
In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers that are subject to an operating ban within the European Union. The Community list is available for inspection at: ec.europa.eu/transport/air-ban/list_en.htm. We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking.
Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the carrier, flight timings, and/or aircraft type (where advised) will not entitle you to cancel or change to other arrangements without paying the applicable charges except as set out below. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which the carrier / other supplier with whom you have a contract is unable to offer you a suitable alternative, you will receive a full refund of the money you have paid us for the flight(s) concerned.
We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. Any flight timings shown in our brochure, on our website and/or detailed on your Holiday Confirmation are for guidance only and are subject to alteration and confirmation.
Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.
Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
15. Travel Advice
You should check up-to-date travel advice available from the Foreign and Commonwealth Office before booking/departure by visiting their website www.gov.uk/foreign-travel-advice
16. Data Protection
The following is a summary of our full data protection policy (Click here to view full Data Protection Policy). Please read the full version before you provide us with any personal information such as your name, address, contact details and any special needs/ dietary requirements etc ("Data").
References to data include any sensitive information that you give to us such as detail of any disabilities or dietary/ religious requirements. In order to process your booking, we need to use the data you provide us with. We take appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing and accidental loss, destruction or damage.
We must pass the data on to the relevant owner and other service provider(s). The data may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
We will not, however, transfer data to any country outside the EEA other than those approved by the EU unless the conditions set out in our full data protection policy have been satisfied.
If we cannot pass your data to the relevant person (as above), whether in the EEA or not, we cannot accept your booking. In making this booking, you consent to your data being passed on to the relevant persons.
You are generally entitled to a copy of your data which we hold. If you would like to see this, please contact us. We may make a small charge for providing this to you. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you our brochure or other marketing material.
17. Copyright and Intellectual Property Rights
All material on our website/s, in our brochure/s and in other Vintage Travel booklets and literature is owned by Vintage Spain Ltd (trading as Vintage Travel) and is protected by copyright and database rights. This material includes, but is not limited to, all images, photographs, written text, design and layouts. All trademarks both registered and unregistered are the property of Vintage Spain Ltd.
18. Flight-Plus Bookings
We are happy to research flights for you free of charge. We will present you with the flight options and advise you accordingly. Should you wish us to book any of these flights for you we will charge you a seat booking charge of £30 (min) per seat booked.
Where you ARE making a booking for accommodation and flights through us, this may constitute a Flight-Plus, in which case we will issue you with an appropriate ATOL certificate, and this clause applies to your booking in addition to our other terms and conditions.
What is a Flight-Plus?
A Flight-Plus exists where you book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also book either living accommodation or self-drive car hire which takes place outside the UK and is supplied in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus.
If in connection with the flight, on the same day, the day before or the day after, you book the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.
A Flight-Plus will also exist where on the same day, the day before or the day after you book:
a) a non flight inclusive Package, you book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or
b) a flight inclusive Package, where you book accommodation or self-drive car hire outside the UK.
Please note that a flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. A Flight-Plus will cease to exist and this clause will not apply if you cancel any component of your Flight-Plus; and as a consequence of that cancellation, the definition of a Flight-Plus is no longer satisfied.
Where you book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012.
Our Liability for Flight-Plus
In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided
a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or
b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.
If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.Â
If, after your intended departure on a Flight-Plus we become aware that your living accommodation or self-drive car hire will not be provided because of the insolvency of any person concerned with the provision of the living accommodation or self-drive car hire making up your Flight-Plus, we will provide you with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of your Flight-Plus.
Where suitable alternative arrangements are provided as set out in this section, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self-drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.
If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available.Â As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question.
We will not pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability. We will however recommend, but not pay for, suitable alternatives.
Financial Protection for Flight-Plus Bookings
We provide financial security for Flight-Plus bookings under our ATOL number 2787. When you buy a Flight-Plus product from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at ww.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Payment for ATOL Bookings
Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.
Please also read the information specified under 'Essential Information' and 'How to book your holiday' as the information on these pages, together with the above "Terms and Conditions" constitute the basis of your contract.