updated 28 May 2020
Coronavirus (COVID-19) Guidance
Revised Opening Hours
In line with Government advice, all the Vintage Travel team are now working from home. Our contact telephone numbers etc remain the same and you will continue to receive the great professional service that you are used to.
Our revised ‘office’ hours are Monday to Friday 09:00 – 17:30. Closed Saturday, Sunday and Bank Holidays. Thank you for your patience.
Vintage Travel is closely monitoring the worldwide situation with regards to the Coronavirus outbreak.
Many European destinations are now starting to change their attitude to travel movements, and some opening for international tourism later this summer with various restrictions as to who may be welcome. However, the Foreign and Commonwealth Office (FCO) is still advising against all but essential travel globally. This is a very fluid situation and if you are due to depart within the next 14 days a member of our team will contact you.
To see the latest FCO advice please visit the FCO website by clicking here
Please Note: in common with most travel companies it is a condition of booking that you have the appropriate travel insurance in place. We ask for this in order to protect yourself, our property owner and us.
We fully understand that the situation regarding Coronavirus is unsettling and we thank you for your patience as we deal with our clients as quickly as possible. In the FIRST INSTANCE, we advise you to speak to your travel insurance company as your travel insurance should cover you for any losses that you have incurred.
Q. The FCO Travel Advice is not to travel to my destination – what should I do?
A. If you are due to travel in the next 14 days, we will call you to discuss your options. We will be contacting clients in a strict departure date order with priority given to those clients due to depart in the next 72 hours. If you are traveling after the next 14 days please bear with us.
Q. Can I cancel my holiday which is due to start after 7 days from today?
A. FCO advice is usually in relation to IMMINENT departures. If you decide that you do not want to travel at a date sometime in the future then you should check with your insurance company as your holiday will be subject to our normal booking conditions and cancellation charges.
Q. I have booked my own flights, which have now been cancelled, what happens with regards to the rental of my villa?
A. We are aware that some airlines have cancelled their immediate flying schedule. In this instance your villa rental (and other costs) will almost certainly be covered by the Travel Disruption section of your travel insurance policy and you should contact your insurer in the first instance.
Q. The UK Government has informed me that I should self-quarantine and as such I cannot travel.
A. If you have been told to self-quarantine, for any reason, you should, in the first instance, contact your insurance company.
--------- Please note that due to operational issues we may need to amend the above-mentioned timescales ---------
Our ABTA number is V5643