Coronavirus Information

updated 14 August 2020

Coronavirus (COVID-19) Guidance


Revised Opening Hours

Our temporary office hours for incoming telephone calls are currently Monday to Friday 10:00 – 16:00. Saturday 9:30 – 13:00. Closed Sunday and Bank Holidays. Thank you for your patience.

CHANGE OF FCO ADVICE FRANCE

On the 13th August the Foreign & Commonwealth office (FCO) updated their advice and are advising ‘against all but essential travel’ to France.  https://www.gov.uk/foreign-travel-advice/france The FCO advice is for imminent departures and this advice could change at any time.

Due to the volume of bookings involved we would politely ask if you could avoid calling our office and allow us to contact you.

We are contacting all our clients travelling to France in a strict departure date order with priority given to those clients travelling in the next 72 hours. We will then be contacting all other clients travelling to France on the two-week rolling basis. We will usually speak to you at least seven days prior to your departure, however, we are hopeful of being in a position to contact you much sooner than that.

If you still wish to travel you should check that your travel insurance is valid when the FCO advice is ‘against all by essential travel’.

Although we do not have any association with the following insurance companies or act on their behalf we are aware that the following companies offer insurance cover in these situations. It is important that you assess that the policies meet your requirements before making any purchase.

https://www.campbellirvinedirect.com/CIDirect/travelagainstfco.html

https://www.battleface.com/

http://www.highriskvoyager.com/FCO-travel-insurance.htm

If you are intending to travel to your destination, please email us at holidays@vintagetravel.co.uk

We thank you for your support and patience during these unprecedented times.

CHANGE OF FCO ADVICE CYPRUS

As of 1 August 2020, tourists are permitted to travel to Cyprus on condition that a negative COVID-19 test result, obtained within 72 hours before travel, can be presented on arrival. You can book a test free of charge here https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/

Please see the FCO website (https://www.gov.uk/foreign-travel-advice/cyprus/entry-requirements) for further information.

CHANGE OF FCO ADVICE SPAIN

On the 27th July the Foreign & Commonwealth office (FCO) updated their advice and are advising ‘against all but essential travel’ to both mainland Spain and the Spanish Islands.  https://www.gov.uk/foreign-travel-advice/spain The FCO advice is for imminent departures and this advice could change at any time.

Due to the volume of bookings involved we would politely ask if you could avoid calling our office and allow us to contact you.

We are contacting all our clients travelling to Spain in a strict departure date order with priority given to those clients travelling in the next 72 hours. We will then be contacting all other clients travelling to Spain on the two-week rolling basis. We will usually speak to you at least seven days prior to your departure, however, we are hopeful of being in a position to contact you much sooner than that.

We thank you for your support and patience during these unprecedented times.


Foreign and Commonwealth Office (FCO) advice
With the exception of Spain (including the Islands) & Portugal* the FCO has removed its advice against ‘all but essential international travel’ to our featured destinations. Vintage Travel continues to closely monitor both the FCO advice here in UK as well as advice from the local government in each destination.

To see the latest FCO advice please visit the FCO website by clicking here

Please Note: in common with most travel companies it is a condition of booking that you have the appropriate travel insurance in place. We ask for this in order to protect yourself, our property owner and us.

We fully understand that the situation regarding Coronavirus is unsettling and we thank you for your patience as we deal with our clients as quickly as possible. In the FIRST INSTANCE, we advise you to speak to your travel insurance company as your travel insurance should cover you for any losses that you have incurred.

Coronavirus FAQs

Q. Will my holiday be safe when travel resumes following the relaxation of restrictions?

A. What to expect from your holiday - Click here

Q. I am travelling to FRANCE, can I cancel my booking or change my dates to next year?

A:  At present all our holidays to France are continuing as normal and as such, due to the liability to the property owners, any cancellations are subject to our normal booking conditions. (Please note that moving dates does mean cancellation of the current holiday). Should the FCO advice change will update this page with further guidance.

Q. When do I need to pay my holiday balance?

A. Whilst the FCO was advising against ‘all but essential international travel’ we suspended sending balance payment reminders to our clients. Now that the FCO advice has changed we will resume sending reminders for all payments that are now due/overdue and, as such, require immediate settlement.

Q. I have a booking with Vintage Travel but I no longer wish to travel.

A. Following the change in travel advice, the majority of our villas are operating as usual and stand ready to provide the accommodation you have booked. Should you decide that you do not wish to travel and there are no FCO restrictions in place we must ask you to please check your position with your insurance company as your booking will be subject to normal Vintage Travel booking conditions and cancellation charges (click here).

Q . Can I change my holiday dates?

A.   In booking via Vintage Travel you are making a commitment to the owner of your chosen villa to provide the property according to specific dates. Any requests to make changes to this commitment / dates are subject to normal Vintage Travel booking conditions and cancellation charges (click here).

Q. The FCO Travel Advice is still not to travel to my destination* – what should I do?

A. If you are due to travel to Spain or Portugal* in the next 14 days, we will call you to discuss your options. We will be contacting clients in a strict departure date order with priority given to those due to depart in the next 72 hours.

Q. I have booked my own flights, which have now been cancelled, what happens with regard to the rental of my villa?

A. We are aware that some airlines have cancelled their immediate flying schedule. In this instance your villa rental (and other related costs) will almost certainly be covered by the ‘Travel Disruption’ section of your travel insurance policy and you should contact your insurer in the first instance. Although your original flights are cancelled they may be alternative flights available.

Q. The UK Government has informed me that I should self-quarantine and as such I cannot travel.

A. If you have been told to self-quarantine, for any reason, you should, in the first instance, contact your insurance company as if you need to cancel your holiday the cancellation will be subject to our usual cancellation charges.

Q. I wish to book a new holiday but what would happen if the FCO Advice reverts to ‘all but essential travel’ for the country I am due to visit?

A. If you book a new 2020 holiday with Vintage Travel and within 7 days of departure you are unable to travel due to either the FCO advice and/or local holiday destination ‘lockdown’, we would offer to move your booking or give you a full refund.

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The information given above is correct as of 27/07/2020. Please note that we reserve the right to amend our policies and timescales due to new/amended travel advice from UK or overseas authorities and/or operational issues -

Our ATOL number is ATOL 2787

Our ABTA number is V5643 www.abta.com