updated 26 March 2020
Revised Opening Hours
In line with Government advice all the Vintage Travel team are now working from home. Our contact telephone numbers etc remain the same and you will continue to receive the great professional service that you are used to.
Our revised office hours are Monday to Friday 09:00 – 17:30. Closed Saturday, Sunday and Bank Holidays. Thank you for your patience.
Vintage Travel are closely monitoring the worldwide situation with regards to the Coronavirus outbreak.
Many European and worldwide destinations are in the process of restricting travel movements, in addition the Foreign and Commonwealth Office (FCO) are updating their travel advice on an ongoing basis. These actions are leading to many airlines cancelling and/or re-scheduling flights over the coming days. If you are travelling imminently we recommend that you check your airline's website for the latest flight information. If your flight has been cancelled / re-scheduled and you can no longer travel to your destination you should speak to your insurers and ourselves to discuss your options.
This is a very fluid situation and if you are due to depart within the next seven days a member of our team will contact you.
The FCO Travel Advice is not to travel to my destination – what should I do?
If you are due to travel in the next 30 days we will call you to discuss your options. This is a constantly changing situation and as such we will be contacting clients in a strict departure date order with priority given to those clients due to depart in the next 72 hours. We fully understand that the situation regarding Coronavirus is unsettling and we thank you for your patience as we deal with our clients as quickly as possible. In the meantime, we advise you to speak to your travel insurance company. If you have only booked your villa through us then your travel insurance should cover you for any losses that you have incurred.
To see the latest FCO Advice please visit the FCO website by clicking here
The balance of my holiday is now due, but I am reluctant to pay under the current circumstances.
We fully understand that with so much uncertainty you would not currently wish to pay any outstanding holiday payments for your booking and therefore we have suspended all payment reminders. As soon as your holiday destination is ‘open for business’ we will contact you with regards to your payment dates along with details of how to pay your balance. For clarity, whilst the FCO advises against travel to your destination no further payments are due, unless you are cancelling your booking and a payment is required.
Can I cancel my future holiday as soon as the FCO advises ‘against all but essential travel’ to my holiday destination?
FCO advice is usually in relation to IMMINENT departures, if you decide that you do not want to travel at a date sometime in the future then you should check with your insurance company as your holiday will be subject to our normal booking conditions and cancellation charges.
We realise that financial protection is a consideration when choosing who to book a holiday property through. To ensure that you have complete peace of mind Vintage Travel participates in the following schemes giving you 100% financial security.