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HOME | Essential holiday Information

Essential Holiday Information


Acting as Agents
Vintage Spain Ltd (trading as Vintage Travel) acts only as agent for the owners/managers of the properties and providers of the other services (except flights) featured in our brochure and on this website. Except for flights, your contract will be with such third parties. Please see our booking conditions for details. References to "we" and "our" below means Vintage Travel acting as agent (except in relation to flight bookings where Vintage Travel will be principle).

Additional Services
Whilst we are happy to assist clients, when possible, with arranging certain additional services (payable locally), please note that we do so as your agent and do not enter into any contract with you or the local supplier for these. We cannot guarantee that any such service will be provided (even where confirmed) and will not be liable if it isn't. We have no liability for the acts and omissions of the supplier or for the performance of the service. Your contract will be with the supplier of the service concerned (who may be the property owner), which will be subject to the supplier's own terms and conditions. Such services may include the provision of a telephone service, Wi-Fi and/or internet at the property, televisions, videos/DVDs, pool heating, extra cleaning or cooking services, bicycle or boat hire etc. If things go wrong, the property owner or, where appropriate, our local agent or representative will on request endeavour to liaise with the supplier to try to find a solution.

Amendments
Please consider your requirements for travel arrangements, car hire and additional items such as cots at the time of booking your holiday. Should you wish to make an addition or amendment to your reservation after your original invoice has been sent, no administration charge will be made for up to two amendments but we then reserve the right to impose a £15 fee per amendment request to cover the administration costs involved in re-invoicing for any subsequent changes. Any amendment requested within ten weeks of the start of your holiday will incur a £20 admin fee and within seven days of departure £35 per amendment request where the amendment can be made. Any charges payable to the property owner or other service provider will of course be payable in addition for all amendment requests.

Amendments to travel arrangements
When we book flights, ferries or car hire on your behalf, you are bound by the operator's own terms and conditions. These terms set out the charges payable and applicable procedure in the event that you want to change your booking.

Ants and insects
Insects such as flies, mosquitoes, wasps, bees and ants are a common problem in all hot countries and you should take the appropriate action to protect yourself. Keeping food in cupboards and fridges, keeping floors clean and removing rubbish on a daily basis will certainly help control the issue.

Barbecues
The vast majority of our properties have a BBQ, either in-built or portable. There are a few instances where local by-laws do not permit the use of naked flame BBQs and where this is the case it will be highlighted in the property description. Please note that it is not the maid's responsibility to clean the BBQ and we would kindly ask guests to leave it in good and clean condition.

Bathrooms
The information shown on the line immediately under the name of each property indicates the capacity of the house, the number of bedrooms and the number of bathroom facilities within the house. The term 'bathroom' here implies a room with either bath or shower. Within the description of each property we use the following terms to describe these facilities in more detail:

Booking conditions
When you confirm your booking with us you are entering into a binding contract with the owner of your chosen property and (where applicable) the provider(s) of any other services you book through us (except flights - please see our booking conditions). Our Booking Conditions as varied and supplemented by the terms and conditions of the individual property owners and service providers constitute the basis of your contract(s) as well as dealing with our agency relationship. Please read all of these carefully.

Building work
Even though you are on holiday, the locals are not and on rare occasions building work might commence without any prior warning near to a property. We obviously have no control over this but, if advised, we will ask the owner to do what he can to prevent this having a material effect on your holiday. Naturally, if we are made aware of any nearby building work we would always try to advise you in advance of your holiday.

Capacity
Only those persons named on your booking are entitled to stay in the property. Any additional persons (up to the maximum capacity) will be charged for at the pro rata full rental rate. Property owners do not allow overcrowding of properties and the maximum house capacity stated in the description cannot be exceeded. However, if an extra folding bed or cot can be accommodated for a child under two, the owner may agree to the maximum being exceeded in relation to that child in which case a minimum charge of £50 per week (but may be up to £150 per week), will be payable to cover extra rental and laundry costs.

A few properties have double beds in every bedroom; we can usually arrange for the owner to supply one or two folding single beds for convenience of sharing parties, so long as the house capacity is not exceeded. ‘Continental double’ beds also feature in some property descriptions. These are usually two single mattresses on a large base and cannot be separated.

Check-in / Check-out Times:         Check-in 4.00pm, check-out 10.00am
Your property will usually be available for occupation from 4pm on your arrival date. However, cleaners may still be working at this time and we ask that guests show understanding in allowing them to finish preparing the property. In a few cases, the arrival time may not be until 6pm and this will be detailed in your final travel documents. You will usually be required to vacate your property by 10am on your departure date although cleaners and pool technicians may arrive as early as 9am. Please bear in mind these timings when you book your travel.

Cleaning
You must leave the property clean and tidy at the end of your stay, with dishes washed and put away/the dishwasher emptied, rubbish cleared and any items which have been moved returned to their original position. It will be cleaned after you leave and if found to be in a dirty state extra cleaning charges may be made which will be invoiced at the rate of £20 per hour. The accommodation is properly prepared for your arrival. Depending on the house and the area, the cleaning service will vary from a minimum preparation clean, to two or three times weekly. In some cases extra cleaning can be arranged during your stay (payable locally).

Cots and highchairs
A cot, for babies under two years, and a highchair, can in most cases be provided free of charge if requested at the same time as booking the property. If there is a charge for a cot or highchair then you will be advised of this at the time of booking. Cots may be a travel cot or of a more traditional style. We cannot guarantee that they will comply with British Standards, and if in doubt it is best to take your own. Additional cots and highchairs can sometimes be provided and where this is the case cots will be charged at £30 each and highchairs at £15 each. All cots and highchairs added after the holiday booking has been confirmed will be charged at the rates above. Bedding may not be provided for cots and you may need to take your own.

Directions to property
Directions to your property, along with any flight tickets, car hire vouchers etc will usually be sent out 2 weeks prior to the start of your holiday. It is very important that you let us know your anticipated arrival and departure details so that we can ensure that the housekeeper or local representative is aware of your expected arrival and departure time.

Entertainment equipment
In some properties, there may be entertainment equipment such as a playstation, i-Pod dock etc. Where this is the case you should take your own games and/or other equipment with you. The equipment is used at your own risk and we and the owner cannot be liable for any damage caused to any games etc.

Electricity, water and gas supplies
Normal summer usage of water, gas and electricity is included in your rental. There is sometimes an extra charge for heating and air conditioning, which must be paid locally; if this is the case, it will be mentioned in the property description. On occasions, supply of water and electricity can be erratic, particularly in peak summer months when demand is high. Water supply can be interrupted or electric fuses may trip if, for example, several high wattage appliances are switched on at the same time.

House locations
The majority of the properties we feature are in rural locations, a little off the beaten track and without close neighbours. However, we appreciate that some of our guests may wish to be closer to amenities – perhaps within walking distance. To help with this selection, the information on the line immediately under the name of the property may indicate that it is considered a ‘Town House’ or ‘Village House’. This would be the case if the property is in the heart of a town or village, probably in close proximity to other houses, and within walking distance of at least one shop and restaurant. Access to the houses may be by a steep or unmade track. Our staff will always be happy to discuss this aspect with you to ensure that your holiday property meets your expectations in every way.

House standards
All the properties we feature are individually owned and range from large converted farmhouses to smaller modern villas. Standards vary enormously from basic but serviceable furnishings and equipment, to the more sophisticated and comfortable. Unless otherwise specifically stated, we make no representations as to the suitability of any property for children or persons with reduced mobility. Our staff will be pleased to assist with any queries about suitability of your chosen property.

Just a few of you - Small party rates
Where a lower rental price is shown in a property description, this will apply to the weeks specified, for couples or smaller groups up to the maximum specified. For these bookings, it is normal that not all bedrooms will be prepared or available. If you have paid a small party rate and have a preference for specific bedrooms to be prepared please let us know well in advance.

Kitchens
All kitchens have a refrigerator and cooking facilities, although these do vary enormously (from full split level ovens to simple hobs and local equipment). If you intend to extensively self-cater, or if a specific kitchen item is important to you please consult a member of staff before confirming your booking. If there is a dishwasher, microwave or washing machine it will be mentioned in the property description.

Laundry/linen
Bed linen and towels are provided and laundered weekly (normally one bath towel and one hand towel per person). In most properties pool/beach towels will be available. We request that at the end of your stay all towels are left at your property, as missing towels will be charged for.

Local representation
Should a problem, deficiency or breakdown arise in or affect your property it is essential that you report it immediately to the property owner/agent in order for it to be rectified. If the property owner/agent is unable to resolve the problem to your satisfaction, please contact the local representative who will endeavour to assist in our capacity as agent for the owner. If you fail to promptly notify any problem, deficiency or breakdown so that the owner has the opportunity to remedy it, any claim for compensation you may have is likely to be affected or even lost as a result.

Passport and visa requirements
If you are a British citizen and hold a valid British passport, you do not generally require a visa to travel to any of the destinations in this brochure. However, your own particular circumstances may mean that a visa is required for you or another member of your party. This may also be the case if you are not a British citizen with a British passport. We would strongly urge you therefore to contact the embassy or consulate of the country/ies that you will be visiting to obtain the most up-to-date information before making your booking through us. Children will need their own passports. The Foreign and Commonwealth Office website also provides information and links to assist you in establishing the passport and visa requirements which are applicable to you as well as providing advice on a range of subjects relevant to overseas travel.

Pets
If you would like to take pets on holiday, please contact us before confirming your booking to discuss whether pets are allowed in your chosen property.

Privacy and noise
Because the properties we feature are individual, the degree of privacy and seclusion varies greatly from one to another. Many properties do have neighbours and during the course of a holiday, pool cleaners and gardeners may visit regularly. Although rural properties should enjoy relative quiet, please remember that there will always be noise of some sort, be it from tractors, delivery lorries, locals playing their radios, or simply increased traffic on local roads in the summer months. At fiesta time music and bells will play from church towers, and fireworks are the norm in village streets. We urge clients to discuss this aspect with our staff when considering suitable properties.

Property Damage Waiver
The Property Damage Waiver will be added to your invoice at the rate of £4 per person. The PDW provides you with protection against accidental damage or loss to the property up to the value of £250 in total. It will not, however, cover any damage or loss which is caused negligently or deliberately or incidental breakages such as glasses, crockery etc which should be replaced locally. For any damage or loss that exceeds the £250 limit, the owner reserves the right to invoice you in respect of the excess amount which must be paid immediately. Alternatively, you authorise us on behalf of the owner to take payment for any damage or loss in excess of the £250 limit from the credit or debit card used to pay for the booking up to £600. If payment is made in this way, your liability to the owner will not, however, be limited to £600 and the owner has the right to pursue you for the full amount of the damage or loss. If you do not want to pay the PDW, a security deposit of £500 (which may be higher for some properties) will be required which we will collect and hold on the owner's behalf. This will be refunded (less deductions for any damage, loss or breakages) after your return from holiday. At some properties a refundable security deposit is mandatory. Where this is the case, no PDW is payable. Your liability for any damage or loss is not, however, limited to the amount of any security deposit and you must ensure that your travel insurance covers the risk of this occurring.

Property descriptions and photographs
The descriptions and photographs of properties appearing in our brochure and on our website are intended to indicate overall facilities and general standards and may not reflect any recent alterations/improvements made to the layout, décor, furnishings or equipment. If we are aware of a significant change to the information given, we will endeavour to advise you at the time of booking. Please also be aware that artistic techniques may have been employed to enhance some of the natural aspects/elements in the photographic presentation and incidental accessories (eg candles, flowers etc) may not necessarily be part of the property inventory. Whilst every effort is made to describe and portray all properties accurately in our brochure and on our website, Vintage Travel will not be held liable in the unlikely event of an error or omission.

Rural life
Given the rural situation of many of our houses it is likely that owners or caretakers may visit their properties from time to time during your stay, to tend and water plants, crops and animals (some are part of or close to working farms). You may also be aware of unaccustomed noise such as dogs barking, cockerels crowing, sheep bleating and although sometimes offensive to our British sensibility, it is commonplace to see dogs tied up.
As in Britain, farm smells from animals and crop manure are normal in the countryside, as are insects such as flies, mosquitoes, wasps, bees and ants. Rodents may also come in from the fields.

Swimming pools
Pools are generally open from April to October, although in some areas they are opened later. In Lanzarote, pools are open throughout the year. Most are not heated and may be cold, particularly in early and late season. However where a heated pool is available, this is considered an ‘additional service’. In any event, pool heating is payable as extra, must be pre-arranged and is normally only possible in low season months. We show the length and width of each pool in metres and we endeavour to be as accurate as possible with these. However, some measurements may be approximate, especially in the case of an unusual shaped pool.

Most pools have shallow and deeper ends, although there are some which are the same depth throughout. Increases in depth are not always uniform and can be steep/sudden. Our staff can usually advise of approximate depths. Please remember that depth markings and any information provided about depths may not be accurate. It is your responsibility to check the depth of the pool (including any unexpected changes) before first use. If a pool is fenced off or enclosed by some other means this will be mentioned in the house description. However, we stress that this feature should not be relied upon and is not to be considered a substitute for parental supervision of children near pools. You are strongly advised not to swim after drinking or at night.

Swimming pools (heated)
Most swimming pools are not heated. However, where we do state ‘Heated Pool’ in the property description, this is considered an "additional service". The cost of providing pool heating is usually payable as an extra and must be pre-arranged. Please note that in the vast majority of cases pool heaters are designed to increase the water temperature by approximately 3°C–6°C from the ambient water temperature at the time (up to a maximum of 26°C to 28°C). The water may therefore still feel cold even where heated. Pool heating is not normally available in July & August. If there is a pool cover it is recommended that this is deployed when the pool is not in use as this will help the pool water retain heat.

Telephone
If a property has a telephone, this will be indicated in the description. Usage may be restricted to incoming calls or local calls only. Outgoing calls are payable locally where phones are metered. In other cases, billing is administered by us and charged to your credit card (at cost + £15 admin fee). If taking a mobile phone you should ensure that it is set up for use abroad.

Television and satellite television
Where we state TV in the property description, this will refer to television showing local channels. If we state DVD player you should take your own DVDs. Where we state Satellite TV there will usually be a selection of channels broadcast in the English language although we cannot guarantee which channels or the reception of any channels.

Travel advice
The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

Travel insurance
It is essential that you have travel insurance, to protect you against cancellation charges in the event that you have to cancel, damage to the holiday property and medical expenses (including the cost of repatriation in the event of medical need) whilst on holiday. Our insurance cover is summarised here. If you do not purchase insurance from us, we will require you to provide us with details of alternative cover arranged, which must be to a similar or higher level. In addition, for holidays in the EU/EEA, all UK residents should carry the European Health Insurance Card (EHIC), which enables you to get free or reduced cost medical treatment if you fall ill or have an accident on holiday. Please ensure that your EHIC is in date. EHICs can be obtained or renewed at www.ehic.org.uk

Welcome packs
At most properties owners offer a complimentary pack of food and drink to provide a snack on arrival. In some properties we can offer an enhanced service whereby the owner or owner's agent will do some minor shopping on your behalf. We will be happy to arrange this (with at least 2 weeks' notice before your holiday); the cost of the items (plus any service charge) should be paid in local currency on arrival.

Wi-Fi and internet
If a property has Wi-Fi/an internet connection, this will be indicated in the description. Data limits may apply and reliability cannot be guaranteed. Please also see Additional services.

Your health
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre. Information on health abroad is also available from the National Health Service. Whilst we are not aware of any requirements for vaccinations in any of the countries in which the properties we feature are located, we urge you to check on the up to date position and any specific health concerns with your GP before booking a holiday.

ABTA
We are a member of ABTA. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint (see our booking conditions), contact ABTA at 30 Park Street, London, SE1 9EQ or see www.abta.com