Terms & Conditions
Please check the details confirmed to you of any booking made with us, as these form the basis of your contract.
We therefore ask you to read them carefully.
SINGLE SERVICE BOOKING CONDITIONS
Except where otherwise specified, we, Vintage Spain Ltd a company registered in England with company no: 02481154 and registered office address of Milkmaid House 8 Rampton End, Willingham, Cambridge, Cambridgeshire, CB4 5JB ("Vintage Travel", "we", "us" and "our" in these booking conditions) acts only as agent for the owners ("owner(s)") of the properties ("property" or "properties") and providers of the other services (together “Travel Arrangements”) featured in our brochure or on our website (owners and other service providers together and individually referred to as "Supplier/Principal(s)" in these booking conditions).
For all Travel Arrangements, your contract will be with the Supplier/Principal of the Travel Arrangements in question. When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal. Your booking with us is subject to these booking conditions and the specific terms and conditions of the relevant Supplier/Principal you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude their liability to you. Copies of applicable conditions are available on request from us.
Where there is any difference between these booking conditions and the relevant Supplier/Principal's terms, the Supplier/Principal's terms will vary these booking conditions..
References to Supplier/Principals in these booking conditions include the airline and any aircraft charterer, ATOL holder (other than Vintage Travel) or other intermediary and references to services includes flights where appropriate.
In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires.
By making a booking with us, you agree that:
- you have read these terms and conditions set out below and agree to be bound by them;
- you are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
1. Your holiday confirmation and contract
Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. All contracts are governed by English law unless the Supplier/Principal requires that your contract with them is governed by the law of the country where their property is located or service provided. In the event that you have any dispute with any Supplier/Principal, you will generally be able to ask the Courts of England and Wales to deal with this (or Scotland or Northern Ireland if you are resident in either of these countries). If you have any dispute with Vintage Travel in respect of any booking or which concerns our actions as agent (and not the acts or omissions of the Supplier/Principal or the property or other services themselves), we both agree this will be dealt with by the Courts of England and Wales only (unless dealt with by arbitration as set out below).
2. The holiday price
The prices shown on this website and in our brochures are believed correct at time of going to press / publication on our website. We / Supplier/Principals reserve the right to amend prices during the year and to correct errors in brochures and website prices when we / Supplier/Principals become aware of them. Once a contract comes into existence, the price will not change except as set out below. The price is payable in accordance with the booking procedures on this website and in our brochures. Property prices will not change after confirmation. The price of other services may be subject to increase in accordance with the Supplier/Principal's terms. We will advise you as soon as possible if we are notified of any increase.
Currency Payments: If you are paying us in a currency other than sterling, your invoice may be subject to a currency exchange rate fluctuation and/or international bank charges. You remain fully responsible for paying any and all international bank charges by either the remitting bank or the receiving bank.
In order to make a booking, you must pay a deposit of £75 per person (based on the full capacity of the property) or 20% of the total property rental, whichever is the greater, (or such other amount as specified by the applicable Supplier/Principal) unless booking on or after the balance due date (usually 10 weeks before the rental start date but as advised at the time of booking and shown on your Holiday Confirmation) in which case you must pay the full cost of the property rental at the time of booking.
You must in addition pay the applicable deposit for any other services booked unless you book them on or after balance due date or full payment is required at the time of booking, in which case full payment must be made at the time of booking.
4. The balance
Balance due date(s) are shown on your Holiday Confirmation. No reminders will be sent. You must pay the final balance of all services booked by the balance due date(s). If you fail to pay by the balance due date, you will be in breach of your contract and we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions. You will remain liable for the full amount of the property rental unless the relevant rental period can be resold or the owner otherwise agrees. In the event of resale, you will receive an appropriate refund in respect of the amount you have paid us taking account of the monies received on any such resale and our reasonable administrative costs. In any event you will forfeit your deposit. For other services, the Supplier/Principal's applicable cancellation charges will apply.
Except where otherwise advised or stated in the booking conditions of the Supplier/Principal, all monies you pay to us for arrangements will be held on behalf of the Supplier/Principal(s) concerned.
5. Special requests
If you have any special requests (for example dietary requirements or cots), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
6. Cancellation of accommodation by you
Your cancellation or alteration request must be made in writing and will only be effective when received by us.
Cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal. Most of the Supplier/Principals adopt the following cancellation charges policy:
|Period before departure cancellation is made||% of total booking price|
|Up to 42 days prior to departure||100%|
|43 – 56 days prior to departure||70%|
|64 – 84 days prior to departure||40%|
|More than 85 days prior to departure||Deposit only|
However, if an owner’s policy differs from the above you will be informed that the time of booking.
7. Amendments to accommodation by You
Amendments can only be accepted in accordance with the terms and conditions of the Supplier/Principal. Should you wish to make an addition or amendment to your reservation after your original invoice has been sent, no administration charge will be made for up to two amendments but we then reserve the right to impose a £15 fee per amendment request to cover the administration costs involved in re-invoicing for any subsequent changes. Any amendment requested within ten weeks of the start of your holiday will incur a £20 admin fee and within seven days of departure £35 per amendment request where the amendment can be made. Any charges payable to the property owner or other Supplier/Principal will of course be payable in addition to our administration charges for all amendment and cancellation requests. These charges may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure.
8. Amendments & Cancellations to transport arrangements
When we book flights, ferries or car hire on your behalf, you are bound by the Supplier/Principal’s own terms and conditions. These terms set out the charges payable and applicable procedure in the event that you want to change or cancel your booking.
Note: Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking.
9. Alteration and cancellation by Supplier/Principals
Supplier/Principals generally reserve the right to cancel or alter your booking in accordance with their applicable terms. It is very unlikely that any changes to your property booking will be made however; circumstances may mean that your confirmed property cannot be provided for the booked holiday dates. In this case, the Supplier/Principal and we as agent will endeavour to offer the same property at a different time acceptable to you or an alternative property of a comparable standard.
Where the Supplier/Principal is able to do so, you will usually have the choice of:
- Accepting the alternative holiday dates or property with your paying or receiving a refund in respect of any price difference or
- Cancelling your booking and receiving a full and immediate refund of any monies paid to us by you for it.
The Supplier/Principal will provide a full refund if alternative holiday dates or a suitable alternative property acceptable to you cannot be offered.
If your property booking is cancelled in the above circumstances, you are not automatically entitled to cancel or alter (without paying any applicable cancellation or other charges) any other service booked in connection with the property.
Other Travel Arrangements:
Other services may be altered or cancelled by the Supplier/Principal in accordance with their applicable terms. Flights may be altered or cancelled by the airline or charterer, or other intermediary. We will notify you as soon as we become aware of any material alteration or cancellation. The cancellation or alteration of any services booked in connection with your property does not entitle you to cancel or alter your property booking without paying any applicable cancellation or other charges.
Since we are acting as an agent, we are not liable for any expenses or losses which you incur as a result of any cancellation or alteration of any booking by your Supplier/Principal and you will need to pursue these with the Supplier/Principal concerned.
10. Our responsibility for your booking
- a) As set out above, except for where otherwise expressly stated by us, we act only as agent and your contract is with the relevant Supplier/Principal(s) of your confirmed Travel Arrangements. Accordingly, we are not liable for the act(s) or default(s) of Supplier/Principals or for the performance or non performance of their contractual obligations.
- b) As agent, our responsibilities are limited to making your booking in accordance with your instructions. In the event of our failing to do so or your otherwise proving liability on our part (on whatever basis), our maximum liability is limited to twice the commission we are entitled to in relation to the services concerned in the event of your suffering loss or damage as a result (other than personal injury - see below).
- c) In certain limited circumstances, we may be named on your confirmation invoice as the Supplier/Principal of the Travel Arrangements you have booked and shall be contractually responsible to you for the provision of the Travel Arrangements for which we are acting as Supplier/Principal. In these circumstances, we have a duty to select the suppliers of the Travel Arrangements for which we are acting as Supplier/Principal with reasonable skill and care. We have no liability to you for the actual provision of the Travel Arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the performance of the Travel Arrangements in question or any acts or omissions of the supplier, its employees or agents.
Furthermore, we will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
- The act(s) and/or omission(s) of the person(s) affected;
- The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
- Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
- An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
- d) Neither we nor any Supplier/Principal will be liable where the performance or prompt performance of any obligation(s) is prevented or affected by or you otherwise suffer any expense, loss or damage of any description as a result of any event which we or the Supplier/Principal concerned, as applicable, could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) terrorist activity, industrial dispute, civil unrest, natural or nuclear disaster, war, adverse weather conditions, fire, flood, closure, restriction or distruption of airspace or any airport, port or other transport hub and all similar events and circumstances.
- e) If you suffer death, bodily injury or illness, we can only accept responsibility where caused by the negligent acts and/or omissions of our employees whilst acting within the course of their employment.
- f) Entirely without prejudice to the remainder of these booking conditions, in the event of our being found liable in respect of any contracted services on any basis, we are entitled to rely on all available limitations and exclusions of liability including, but not limited to those set out in the Package Travel and Linked Travel Arrangements Regulations 2018. We are further entitled to rely on all limitations and exclusions of liability available to sea or rail carriers under international convention and/ or EU Regulation (including the Athens convention relating to the carriage of passengers and their luggage by sea 1974 (as amended by the 2002 protocol), EC Regulation 392/2009 and COTIF, (the Convention on International Travel by Rail) as if we were the carrier, where ferry or Eurotunnel services are concerned on the same basis as if the service concerned was a flight.
- g) Where you book Travel Arrangements through us, the terms and conditions of the companies who provide your Travel Arrangements will apply to your contract. These conditions may contain terms which affect your right to bring a claim or to compensation. You should ask for copies of the relevant conditions from our offices. We regret we cannot provide any assistance in the event of any flight delay.
- h) In our capacity as agent, we will do our reasonable best to assist you with any problems which arise with your property or other services booked through us but we shall have no further liability to you.
11. Problems during your holiday
If there are any problems with your Travel Arrangements booked through us during your holiday then you must follow this procedure:
- Tell our local representative or agent and the property owner/manager or other Supplier/Principal as soon as possible and ensure that our representative/agent has a written note of the problem.
- If you cannot contact our local representative/agent within a reasonable time, or if the response of that person or the relevant Supplier/Principal is not satisfactory, then telephone our UK office and we will endeavour to assist in our position as agent.
- Allow sufficient time for the representative/agent and Supplier/Principal to deal with the problem and bear in mind that this can take longer in some foreign countries. Unfortunately some problems such as those arising from the climate (water shortage, storm damage etc) are beyond the control of Supplier/Principals /ourselves. Whilst we cannot be liable for these problems, we will do our best to help.
The requirements of the above procedure have legal force. If you do not follow the above procedure then we / the Supplier/Principals will rely on that failure where any subsequent complaint is made or claim brought against us and/or any Supplier/Principal. Wherever possible notify complaints or claims to us within 28 days of your return from holiday. An investigation whilst the facts are fresh may help us to achieve an early resolution. Whilst we will be happy to liaise between you and the Supplier/Principal in relation to any complaints you have, in no circumstances shall we be liable for any refunds and/or compensation in settlement of any complaint or otherwise. The resolution of any complaint is the responsibility of the Supplier/Principal in question, and as agent we cannot accept any liability in this respect.
12. Conduct and behaviour
It is your responsibility to take good care of the property and its grounds and avoid causing nuisance to others. If your conduct affects our relations with any of our Supplier/Principals, we will hold you liable for any costs or losses resulting from your actions. Where any damage or loss is caused to the property or its contents during your stay, you agree to our taking payment on the owner's behalf for such damage or loss directly from your credit or debit card up to a value of £600 where the owner requests us to do so. This agreement to our debiting your card does not limit your liability for damage or loss to this amount and owners reserve the right to claim the full value of the damage or loss from you.
Supplier/Principals reserve the right, at their reasonable discretion, to terminate your access to the property or other services immediately if, in their opinion, your actions cause or are likely to cause damage to any property or danger or distress to any third party. Should this happen then no refunds will be payable for any unused part(s) of the service(s) booked through us. Furthermore we and Supplier/Principals will not be liable for any additional costs incurred by you due to any such action.
On leaving the property after your stay the property must be left clean and tidy, with dishes washed and put away/ dishwasher and all rubbish cleared. If the property is left in a dirty state you will be invoiced for extra cleaning at the rate of £20 per hour.
13. Arbitration and ABTA Membership
If any dispute arises between you and Vintage Travel relating to our obligations as set out in these booking conditions (as opposed to the obligations of any Supplier/Principal) which we cannot resolve with you, you may refer the matter to a court of law or we can attempt to settle the dispute under the ABTA arbitration scheme which though devised by arrangement with ABTA, is administered quite independently.
We are a Member of ABTA, membership number V5643. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
14. Airlines and Flights
In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers that are subject to an operating ban within the European Union. The Community list is available for inspection at http://europa.eu/rapid/press-release_IP-09-1831_en.htm . We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the carrier, flight timings, and/or aircraft type (where advised) will not entitle you to cancel or change to other arrangements without paying the applicable charges except as set out below. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which the carrier / other supplier with whom you have a contract are unable to offer you a suitable alternative, you will receive a full refund of the money you have paid us for the flight(s) concerned. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown on our website and/or detailed on your Holiday Confirmation are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.
15. Travel Advice
You should check up-to-date travel advice available from the Foreign and Commonwealth Office before booking/departure by visiting their website www.gov.uk/foreign-travel-advice.
16. Force Majeure
Except where otherwise expressly stated in these Booking Conditions neither we nor the Supplier/Principal will be liable or pay you compensation if our obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports etc. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we and the Supplier/Principal would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
17. Data Protection
The following is a summary of our full data protection policy available here (Click to view Data Protection Policy) Please read the full version before you provide us with any personal information such as your name, address, contact details and any special needs/ dietary requirements etc ("Data"). References to data include any sensitive information that you give to us such as detail of any disabilities of dietary/ religious requirements. In order to process your booking, we need to use the data you provide us with. We take appropriate technical and organisation measures to protect your data against unauthorised or unlawful processing and accidental loss, destruction or damage. We must pass the data on to the relevant owner and other Supplier/Principal(s). The data may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, transfer data to any country outside the EEA other than those approved by the EU unless the conditions set out in our full data protection policy have been satisfied. If we cannot pass your data to the relevant person (as above), whether in the EEA or not, we cannot accept your booking. In making this booking, you consent to your data being passed on to the relevant persons. You are generally entitled to a copy of your data which we hold. If you would like to see, this please contact us. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you our brochure or other marketing material. If you do not wish to receive information from us in the future, please notify us by email, firstname.lastname@example.org or by telephone 01954 261431.
18. Copyright and Intellectual Property Rights
All material on our website/s, in our brochure/s and in other Vintage Travel booklets and literature is owned by Vintage Spain Ltd (trading as Vintage Travel) and is protected by copyright and database rights. This material includes, but not limited to, all images, photographs, written text, design and layouts. All trademarks both registered and unregistered are the property of Vintage Spain Ltd. No copying of any material for any commercial or business use is permitted unless authorised, in writing, by us. The re-distribution, re-publication, or otherwise making available any of the material to any third parties without our prior written consent is prohibited. Unauthorised use of this may give rise to a claim for damages and maybe punishable by law.
19. Flight Bookings
We are happy to research flights for you free of charge. We will present you with the flight options and advise you accordingly. Should you wish us to book any of these flights on your behalf we will charge you a seat booking charge of £30 (min) per seat booked. Where we book the flights on your behalf, we will immediately pay the full cost of the flight to the applicable airline using your credit card and ensure that the airline immediately issues a confirmed ticket which we will, in turn, immediately pass on to you. Please Note: such flights sales are not protected under the ATOL Scheme.
20. Linked Travel Arrangements
What is a Linked Travel Arrangement?
A “linked travel arrangement” will be created when you purchase at least two different types of travel services from us, which you have purchased for the purpose of the same trip or holiday and which do not create a Package, if:
- on the occasion of a single visit to or website or during single phone call with us you separately select, book and pay for each travel service; or
- if after you have made a booking, we send you targeted advertising that results in you purchasing a separate travel service, from another company, and that purchase is concluded at the latest 24 hours after the confirmation of your booking of the first travel service with us.
Most commonly, therefore, it will be the case that a linked travel arrangement will be created where you separately book two different Travel Arrangements with us, during the course of a single phone call to our telephone booking line.
Where we sell you Travel Arrangements in such a way as to create a linked travel arrangement, we will inform you that this is the case.
Our Obligations for Linked Travel Arrangements
Where we sell you Travel Arrangements in such a way as to create a linked travel arrangement it will remain the case that (except where otherwise stated) we will be acting in an agency capacity, you will be contracting with the Supplier/Principal of your chosen Travel Arrangements directly and that Supplier/Principal will be fully responsible for the proper performance of your Travel Arrangements.
It is also important to note that where you purchase a linked travel arrangement, you will not benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, we will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant Supplier/Principal.
However, if you book Travel Arrangements in such a way as to create a linked travel arrangement, we will be required to provide a limited form of financial protection for the Travel Arrangements purchased. In this regard we have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to us for services not fully performed because of our insolvency and (where necessary and applicable) for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. More information regarding our financial protection for linked travel arrangements can be found in the Statement of Rights that we will provide to you, during the booking process.
Please also read the information specified under 'Essential Information' and ' How to book ' as the information on these pages, together with the above 'Terms and Conditions' constitute the basis of your contract.
PACKAGE BOOKING CONDITIONS
References to “Travel Arrangement(s)” in these Booking Conditions are to the accommodation, flights, transport, activities, excursions and other services we feature on our website. References to “Supplier/Principal” means the third party supplier of the Travel Arrangements including but not limited to accommodation providers, transfer providers, car hire companies, airlines, tour operators and attraction providers.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:
- has read these Booking Conditions and has the authority to and does agree to be bound by them;
- is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Please Note: Except where otherwise stated, we act only as an agent in respect of all bookings we take and/or make on your behalf. However, where you make a booking of multiple Travel Arrangements in such a way as to create a package holiday, we will accept responsibility for that as a “Multi-Contract Package” in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (please see clause 2 below for further information as to the circumstances in which we will be acting as a Package Organiser).
1. Your Contract
When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Travel Arrangements, as specified on your confirmation invoice. Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal's liability to you.
Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf.
2. Multi-Contract Package Bookings
Where your booking is for a Multi-Contract Package, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in these Booking Conditions.
A “Multi-Contract Package” exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:
- transport; or
- accommodation; or
- rental of cars, motor vehicles or motorcycles (in certain circumstances); and
- any other tourist service not intrinsically part of one of the above travel services,
provided that those travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.
This is called a Multi-Contract Package as you still have contracts with each of the individual Supplier/Principals providing the Travel Arrangements, however we, Vintage Spain Limited, will accept responsibility for this booking as a Package Organiser.
IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Multi-Contract Package where the tourist services:
- do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or
- are selected and purchased after the performance of the transport, accommodation or car rental has started.
These bookings will be treated as “Single Component” bookings and will not be afforded the benefit of the rights under the PTRs.
Where you have booked a Multi-Contract Package, we still act as agent on behalf of the Supplier/Principals of your chosen Travel Arrangements but we will comply with our legal obligations under the PTRs as your Package Organiser and these are outlined in these Booking Conditions. This does not prejudice or otherwise affect our agency status with Supplier/Principals.
When you make a booking, you will have the opportunity to review/confirm all the details of the booking before making payment. Once you have reviewed and confirmed these details and made payment, we will proceed to make the booking with the Supplier/Principal.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Travel Arrangements or other persons necessary for the provision of your Travel Arrangements.
In order to book your chosen Travel Arrangements, you must pay a deposit as required by the Supplier/Principal of the Travel Arrangements (or full payment if booking within 10 weeks of departure or as requested by the Supplier/Principal). You must also pay all applicable booking fees.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will inform the Supplier/Principal(s) who may cancel your booking and charge the applicable cancellation fees (as set out in the Supplier/Principal’s terms and conditions),and you will also be required to pay an administration charge to us of £20 per person.
Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for Travel Arrangements will be held on behalf of the Supplier/Principal concerned, with the exception of bookings covered by an ATOL. Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Travel Arrangements that you wish to book before you make your booking.
Many Supplier/Principals require you to take out travel insurance as a condition of booking with them and where you have booked a Multi-Contract Package, it is a condition of booking that you take out suitable travel insurance. Your travel insurance must cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked.
If you choose to travel without adequate insurance cover, neither the Supplier/Principal nor we will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
7. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a villa etc. You should then confirm your requests in writing. We will pass your request on to the Supplier/Principal but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.
8. Fitness to Travel and Medical Conditions
We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Travel Arrangements.
Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.
9. Changes and Cancellation by You
Any cancellation or amendment request must be sent to us in writing, by email, and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Travel Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure). In addition, you must pay us an administration fee of £20 per person per booking (or £35 per person per booking, where the change is made within seven days of departure) for any amendments to bookings
Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.
10. You Cancel your Multi-Contract Package due to Unavoidable & Extraordinary Circumstances
If you have booked a Multi-Contract Package, you have the right to cancel your confirmed Multi-Contract Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the Multi-Contract Package or significantly affecting transport to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation.
Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.
For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
11. Transferring Your Multi-Contract Package Booking
If any member of your party is prevented from travelling on their Multi-Contract Package, that person(s) may transfer their place to someone else, subject to the following conditions:
- that person is introduced by you and satisfies all the conditions applicable to the Travel Arrangements making up the Multi-Contract Package;
- we are notified not less than 7 days before departure;
- you pay any outstanding balance payment, an administration fee of £25 per person transferring as well as any additional fees, charges or other costs arising from the transfer; and
- the transferee agrees to these Booking Conditions, the Supplier/Principal’s terms and conditions and all other requirements applicable to the Travel Arrangements making up the Multi-Contract Package.
- You and the transferee remain jointly and severally liable for payment of all sums.
If you are unable to find a replacement, cancellation charges as set out will apply in accordance with clause 10. Otherwise, no refunds will be given for passengers not travelling or for unused services.
12. If the Supplier/Principal Changes or Cancels your Multi-Contract Package
Where you have booked a Multi-Contract Package and the Supplier/Principal makes a significant change to or cancels the Travel Arrangements which form your Multi-Contract Package, the provisions of this clause 12 will apply.
Changes: If the Supplier/Principal makes an insignificant change to your Travel Arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in our advertising material may be subject to change.
Occasionally the Supplier/Principal may have to make a significant change to your confirmed Travel Arrangements. Examples of “significant changes” include the following, when made before departure:
- A change of accommodation area for the whole or a significant part of your time away.
- A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
- A change of outward departure time or overall length of your Travel Arrangements by more than 12 hours.
- A change of UK departure airport except between:
- The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend
- The South Coast airports: Southampton, Bournemouth and Exeter
- The South Western airports: Cardiff and Bristol
- The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield
- The Northern airports: Liverpool, Manchester and Leeds Bradford
- The North Eastern airports: Newcastle and Teesside
- The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen.
- A significant change to your itinerary, missing out one or more destination entirely.
If the Supplier/Principal has to make a significant change or cancel your Travel Arrangements, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
- (for significant changes) accepting the changed Travel Arrangements; or
- having a refund of all monies paid; or
- accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or
- if available, accepting an offer of alternate travel arrangements of a lower standard, with a refund of the price difference between the original Travel Arrangements and the alternative travel arrangements.
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again we will assume that you have chosen to accept the change or alternative travel arrangements.
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
- If, where the Supplier/Principal makes a significant change, you do not accept the changed Travel Arrangements and cancel your booking;
- If the Supplier/Principal cancels your booking and no alternative travel arrangements are available.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|Period before departure in which we notify you||Amount you will receive from us*|
|62 days or more||Nil|
|61 - 42 days prior to departure||£10|
|41 - 28 days prior to departure||£20|
|27 - 14 days prior to departure||£30|
|Less than 14 days prior to departure||£40|
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
- where the Supplier/Principal makes an insignificant change;
- where the Supplier/Principal makes a significant change or cancels your Travel Arrangements more than 60 days before departure/start date;
- where the Supplier/Principal makes a significant change and you accept those changed Travel Arrangements or you accept an offer of alternative Travel Arrangements;
- where the Supplier/Principal has to cancel your Travel Arrangements as a result of your failure to make full payment on time;
- where the change or cancellation by the Supplier/Principal arises out of alterations to the confirmed booking requested by you;
- where the Supplier/Principal is forced to cancel or change your Travel Arrangements due to Force Majeure (see clause 16).
If the Supplier/Principal becomes unable to provide a significant proportion of the Multi-Contract Package that you have booked after you have departed, we will, if possible, make alternative Travel Arrangements for you at no extra charge and where those alternative Travel Arrangements are of a lower standard, provide you with an appropriate price reduction.
13. Our Service Charges
In certain circumstances we apply a service charge for the agency service we provide, in addition to any charge levied by the Supplier/Principal, as follows:
|Processing amendments 7 or more days before departure||Supplier/Principal’s charge + £20 per person, per booking|
|Processing amendments within 7 days of departure||Supplier/Principal’s charge + £35 per person, per booking|
|Flight Booking Fee||Supplier/Principal’s charge + £30 per seat booked|
As the contract for your Travel Arrangements is between you and the Supplier/Principal, any queries or concerns about your Travel Arrangements should be addressed to them in the first instance. If you have a problem with your Travel Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you wish to complain when you return home, write to the Supplier/Principal – you can send this letter or communication via our Customer Service Department, if you wish. You will see their name and contact details in any confirmation documents we send you.
If you remain unsatisfied, you can inform us, by writing to us at our office address, as soon as possible and, in any event, within 28 days of your return to the UK whereby we will endeavour to assist in our capacity as an agent by liaising with the Supplier/Principal on your behalf.
Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 25 for further details.
You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
15. Responsibilities in Respect of Multi-Contract Packages
Where you have booked a Multi-Contract Package where we are acting as a Package Organiser, although we still act as agent for the Supplier/Principals of your chosen Travel Arrangements and your contract will be with the Supplier/Principals, we will accept responsibility for the Travel Arrangements making up your Multi-Contract Package as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out below. As such, we are responsible for the proper provision of all the Travel Arrangements included in your Multi-Contract Package, as set out on your confirmation invoice. Subject to these Booking Conditions, if we or the Supplier/Principals negligently perform or arrange those Travel Arrangements and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Multi-Contract Package you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or the Supplier/Principal’s negligence affected the overall enjoyment of your Multi-Contract Package. Please note that it is your responsibility to show that we or the Supplier/Principals have been negligent if you wish to make a claim against us.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
- the act(s) and/or omission(s) of the person(s) affected; or
- the act(s) and/or omission(s) of a third party unconnected with the provision of the services forming part of your Multi-Contract Package and which were unavoidable and extraordinary; or
- Force Majeure (as defined in clause 16).
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
- loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
- Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
Claims in respect of international travel by air, sea and rail
- i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel) and The Berne/Cotif Convention (with respect to rail travel). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your Multi-Contract Package booking with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this Multi-Contract Package booking.
- ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you arising out of your Multi-Contract Package booking, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
- iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or villa operator for the complaint or claim in question.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our Supplier/Principal(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or (b) relate to any business.
We will not accept responsibility for services or facilities which were not included on your booking confirmation or where they are not advertised in our advertising material / on our website. For example any excursion you book whilst away, or any service or facility which your villa or any other supplier agrees to provide for you.
Where it is impossible for you to return to your departure point as per the agreed return date of your Multi-Contract Package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Multi-Contract Package. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
16. Force Majeure
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports etc. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
17. Insolvency Protection for Multi-Contract Package Payments
We provide financial protection Multi-Contract Packages which include flights, by way of our Air Travel Organiser’s Licence number 2787, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email email@example.com. When you buy a flight inclusive Multi-Contract Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom and European Economic Area (EEA).
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We provide financial security for Multi-Contract Packages not including flights by way of a bond held with ABTA (ABTA Ltd, The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk).
If you book Travel Arrangements that don’t form part of a Multi-Contract Package your monies will not be financially protected. Please ask us for further details.
18 Visa, Passport and Health Requirements
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.
For European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/travelaware.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
19. Your Behaviour
You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
20. Documentation & Information
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Travel Arrangements or any other services please contact us.
21. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 16).
22. Prompt Assistance for Multi-Contract Packages
If you have booked a Multi-Contract Package and whilst you are on holiday, you find yourself in difficulty for any reason we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and with distance communications and finding alternative Travel Arrangements. Where you require assistance that is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative Travel Arrangements or other such assistance you require. Any Supplier/Principal, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own Travel Arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
23. Data Protection
The following is a summary of our full data protection policy. Please read the full version before you provide us with any personal information such as your name, address, contact details and any special needs/ dietary requirements etc ("Data"). References to data include any sensitive information that you give to us such as detail of any disabilities of dietary/ religious requirements. In order to process your booking, we need to use the data you provide us with. We take appropriate technical and organisation measures to protect your data against unauthorised or unlawful processing and accidental loss, destruction or damage. We must pass the data on to the relevant owner and other Supplier/Principal(s). The data may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, transfer data to any country outside the EEA other than those approved by the EU unless the conditions set out in our full data protection policy have been satisfied. If we cannot pass your data to the relevant person (as above), whether in the EEA or not, we cannot accept your booking. In making this booking, you consent to your data being passed on to the relevant persons. You are generally entitled to a copy of your data which we hold. If you would like to see, this please contact us. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you our advertising or other marketing material. If you do not wish to receive information from us in the future, please notify us by email, firstname.lastname@example.org or by telephone 01954 261431
We are a Member of ABTA, membership number V5643. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
25. Copyright and Intellectual Property Rights
All material on our website/s, in our advertising material and in other Vintage Travel booklets and literature is owned by Vintage Spain Ltd (trading as Vintage Travel) and is protected by copyright and database rights. This material includes, but not limited to, all images, photographs, written text, design and layouts. All trademarks both registered and unregistered are the property of Vintage Spain Ltd. No copying of any material for any commercial or business use is permitted unless authorised, in writing, by us. The re-distribution, re-publication, or otherwise making available any of the material to any third parties without our prior written consent is prohibited. Unauthorised use of this may give rise to a claim for damages and maybe punishable by law.
26. Law and Jurisdiction
These Booking Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
Please also read the information specified under 'Essential Information' and ' How to book ' as the information on these pages, together with the above 'Terms and Conditions' constitute the basis of your contract.